Summary
Senior AI Product Leader building the Google platform that grounds and evaluates the factuality of generative AI responses across Search and Gemini. 20+ years shipping at scale before this: Amazon, Marriott, Walgreens, Albertsons, U.S. Bank. Next: senior IC leadership at AI-native companies where AI is the product. Crafting the next generation of AI products people love and trust.
Experience
Google · Knowledge & Information · New York
- Sole PM on a 30-engineer team building Google's factuality agent infrastructure — the platform that measures and evaluates the factuality of generative AI responses across Gemini and AI Search. Co-built with Research, who provide the models powering our agent's reasoning
- Cut ungrounded AI responses by 50% (30% → 15%); brought platform response time from 120 seconds down to under 20. Our factuality autorater is also used as a reward signal in post-training, contributing to a 16% reduction in factuality errors Search-wide
- Extended the platform to support multimodal content — now also grounds and fact-checks images and videos, tables, and structured data inside AI-generated responses
- Won executive investment and additional headcount to scale; 20+ teams across Google now depend on it — including Gemini, Search, Workspace, and Research
- Built FreshServe, the real-time data platform now standard across Sports, News, Weather, Finance, Elections — 70× faster, 90% fewer on-call alerts; earned a spot bonus for cross-Search reliability impact
- Run an AI-powered PM operating system — using Gemini and internal Google tooling daily for requirements, critique, communications, and prototyping features before handing them to engineering
Publicis Sapient · New York
- Marriott (HVMB + Personalized Offers): Owned full demand-side product for Homes & Villas by Marriott Bonvoy — scaled pilot to 140K+ premium properties serving Marriott's 147M+ loyalty members; Gartner case study. In parallel, ran the AI personalization and offers platform across web, mobile, call center, and on-property — +288% traffic, +7% conversion during COVID; migrated real-time decisioning from Salesforce Marketing Cloud to Adobe Target
- Walgreens — myWalgreens AI Wellness Companion: Transformed loyalty from transactional points into an AI-powered wellness companion delivering real-time health insights and hyper-personalized experiences — $1B+ attributed revenue, 105M+ active members (1 in 3 Americans), 5.1M daily transactions, +100pt retail sales, +20 NPS
- Albertsons (Google partnership + CDP): Drove digital transformation across the second-largest U.S. grocer — 2,250+ stores, 20+ banners. Led the multi-year Google strategic partnership (conversational commerce, predictive list-building on Assistant, Search, Maps using Google Cloud Vision AI and Recommendations AI), and directed the ML-powered Customer Data Platform enabling self-service segmentation for business users. Required exec alignment across two Fortune 100 companies and ongoing mentorship of client-side product teams
- U.S. Bank: Drove digital transformation of the bank's mobile banking experience — launched top-rated iOS/Android app in under 8 months, 5-star rated, ranked #2 nationally. Established the playbook the bank has used for mobile delivery since
AI & Product Skills
AI/ML Product
Grounding & factuality systems, LLM evals & measurement design, agentic system design, tool-use & retrieval, prompt & context engineering, production model quality, latency–quality tradeoffs, multimodal product, AI safety & responsible AI
Platform & Infrastructure
0→1 platform product, inference latency & cost optimization, real-time data infrastructure, API/SDK design, developer experience, knowledge graphs, semantic search
PM Craft & Leadership
Cross-functional leadership, exec alignment on AI tradeoffs, multi-team coordination (research × infra × safety), mentoring senior ICs, research-to-production translation, north-star metric design, driving prototype to scale
Tools
Claude, Gemini, Figma, SQL
Certifications
Education
Univ. of Technology Sydney
B.Sc. Information Technology · 2002–2007
Univ. of Texas at Austin
International Exchange Scholarship · Aug–Dec 2005
Patent
Rich recording and playback of program execution
US Patent · Amazon · 2013
Experience, continued
Amazon · Seattle, WA
- Launched Amazon's web-based mobile app marketplace globally — scaled to 100+ countries alongside the worldwide Kindle Fire rollout
- Drove 2× customer acquisition and 300%+ growth in app downloads through Appstore mobile web improvements
- Issued US patent for innovations in program execution and recording
KPMG US · New York
- Founded and scaled KPMG's Digital & Mobile practice from 2 to nearly 200 consultants — established a high-performing division focused on human-centered digital transformation
- Advised Fortune 500 executives on digital strategy, experience design, and product innovation across financial services, retail, and public sector
Merrill Lynch (Contract) · New York
- Launched Merrill Lynch's first Android mobile application; advised on mobile strategy across iOS, Android, BlackBerry, and mobile web portfolio
Razorfish · ActiveHealth Management (Aetna) · BearingPoint
- Razorfish (2010–2011, New York) — Product Manager, digital product and experience design
- ActiveHealth Management (Aetna) (2009–2010, New York) — Product Manager for an award-winning health portal serving 1.6M customers
- BearingPoint (2006–2008, Sydney) — Senior Consultant, technology strategy and transformation across banking, telecom, and FMCG
Selected Impact
| 50% | Reduction in ungrounded AI responses across Google Search |
| $1B+ | Revenue attributed to myWalgreens AI Wellness Companion (105M members, 1 in 3 Americans) |
| 140K+ | Premium properties scaled on Homes & Villas by Marriott Bonvoy |
| #2 | U.S. Bank mobile app nationally ranked, delivered in under 8 months |
| 100+ | Countries for Amazon Appstore global launch; 2× acquisition |
Discovery & Validation
User research synthesis, eval-driven product validation, A/B experimentation design, customer engagement at scale, qual + quant mixed methods
Domain Expertise
Tools
Claude, Gemini, Figma, SQL, internal experimentation & analytics platforms
POV
"The cost of implementation is collapsing. Taste, judgment, and customer understanding are the new bottleneck."
adamlewkovitz.com/essays