Summary
Senior AI Product Leader with 20+ years shipping consumer and platform products at global scale. Sole PM leading a 30-engineer team at Google building the AI grounding and factuality infrastructure that powers AI Search and Gemini. Secured executive investment and additional engineering headcount to scale the platform into Google's standard factuality measurement across Search. Before Google: consumer product leadership at Amazon, Marriott, Walgreens, Albertsons, and U.S. Bank. Next: senior IC leadership at AI-native companies where AI is the product, not a feature.
Experience
Google · Knowledge & Information · New York
- Sole PM on a 30-engineer platform team building AI grounding and factuality infrastructure for Google Search and Gemini
- Defined multi-year strategy for the factuality agent platform; secured executive investment and two additional engineers to scale into Google's standard factuality measurement across Search
- Cut ungrounded AI responses by 50% (error rate 30% → 15%); reduced factuality errors by 16% Search-wide via RL reward signal integration
- Drove p99 latency from 120+ seconds to under 20 seconds through architectural redesign
- Scaled platform adoption to 20+ internal teams — Gemini, AI Mode, AI Overviews, and all Search verticals
- Led real-time data freshness platform (FreshServe): now standard across Sports, News, Weather, Finance, Elections — 70× acceleration, 90% reduction in on-call alerts; spot bonus for cross-Search reliability impact
Publicis Sapient · New York
- Homes & Villas by Marriott Bonvoy: Owned full demand-side product experience — scaled from pilot to 140K+ premium properties, 100% YoY booking growth; Gartner case study on launching a digital business in a legacy company
- Marriott — Personalized Offers Platform: +288% traffic, +7% conversion during COVID; migrated real-time personalization from Salesforce Marketing Cloud to Adobe Target; led next-best-action decisioning across web, mobile, call center, and on-property
- Walgreens — myWalgreens AI Wellness Companion: Transformed loyalty from transactional points into an AI-powered wellness companion delivering real-time health insights and hyper-personalized experiences — $1B+ attributed revenue, 105M+ active members (1 in 3 Americans), 5.1M daily transactions, +100pt retail sales, +20 NPS
- Albertsons × Google: Multi-year strategic partnership across 2,250+ stores — launched AI-powered conversational commerce and predictive list building on Google Assistant, Search, and Maps (Google Cloud Vision AI, Recommendations AI)
- Albertsons CDP: ML-powered Customer Data Platform for the second-largest US grocer — self-service segmentation for business users across 20+ banners
- U.S. Bank: iOS/Android mobile banking app delivered in under 8 months — 5-star rating, #2 nationally among banking apps at launch
AI & Product Skills
AI / Machine Learning
Grounding & factuality systems, eval design, RL reward signals, non-deterministic UX, voice interfaces, ML personalization, RAG, LLM product
Product Leadership
0→1 product, platform strategy, roadmap, OKR frameworks, cross-functional leadership, executive alignment, A/B experimentation
Delivery
Agile / SAFe, mobile (iOS/Android), API product, data platforms, consumer e-commerce, loyalty systems
Certifications
Education
Univ. of Technology Sydney
B.Sc. Information Technology · 2002–2007
Univ. of Texas at Austin
International Exchange Scholarship · Aug–Dec 2005
Patent
Rich recording and playback of program execution
US Patent · Amazon · 2013
Experience, continued
Amazon · Seattle, WA
- Launched Amazon's web-based mobile app marketplace globally — scaled to 100+ countries alongside the worldwide Kindle Fire rollout
- Drove 2× customer acquisition and 300%+ growth in app downloads through Appstore mobile web improvements
- Issued US patent for innovations in program execution and recording
KPMG US · New York
- Founded and scaled KPMG's Digital & Mobile practice from 2 to nearly 200 consultants — established a high-performing division focused on human-centered digital transformation
- Advised Fortune 500 executives on digital strategy, experience design, and product innovation across financial services, retail, and public sector
Merrill Lynch (Contract) · New York
- Launched Merrill Lynch's first Android mobile application; advised on mobile strategy across iOS, Android, BlackBerry, and mobile web portfolio
Razorfish · ActiveHealth Management (Aetna) · BearingPoint
- Razorfish (2010–2011, New York) — Product Manager, digital product and experience design
- ActiveHealth Management (Aetna) (2009–2010, New York) — Product Manager for an award-winning health portal serving 1.6M customers
- BearingPoint (2006–2008, Sydney) — Senior Consultant, technology strategy and transformation across banking, telecom, and FMCG
Selected Impact
| 50% | Reduction in ungrounded AI responses across Google Search |
| $1B+ | Revenue attributed to myWalgreens AI Wellness Companion (105M members, 1 in 3 Americans) |
| 140K+ | Premium properties scaled on Homes & Villas by Marriott Bonvoy |
| #2 | U.S. Bank mobile app nationally ranked, delivered in under 8 months |
| 100+ | Countries for Amazon Appstore global launch; 2× acquisition |
Design & Research
User research, prototype-driven discovery, jobs-to-be-done, usability testing, Figma (read), A/B design, qual + quant mixed methods
Domain Expertise
Tools
SQL, Python (read), Figma, Looker, Mode Analytics, Jira, Amplitude, LaunchDarkly
POV
"The cost of implementation is collapsing. Taste, judgment, and customer understanding are the new bottleneck."
adamlewkovitz.com/essays