• Lead product for the grounding and factuality platform behind AI Overviews, AI Mode, the Gemini app, Discover, and Lens. 30 engineers build it; 20+ Google product teams ship on it.
• Shipped citations on AI answers where errors cost users most: live scores, election information, prices, business hours. Cut ungrounded responses from 30% to 15% and latency from 120s to under 20s.
• Mentor senior PMs across the org and drive launch decisions with executives.
• Partner with Google DeepMind to turn research factuality models into the eval bar new Gemini models and AI features clear before launch. Built the agent's tool use and serving, and cut its cost and latency enough to make it the default factuality autorater for Search, a multi-team lift. Runs offline for launch decisions and as a reward signal in post-training, contributing to 16% fewer factuality errors.
• Power a real-time rewrite feature that catches and corrects factuality errors in AI answers before users see them.
• Extend verification to images, video, and voice across surfaces like Lens, making Google's consumer AI trustworthy as it goes multimodal.
• Run the area's operations through agentic workflows for research, monitoring, and partner support, and prototype AI products end to end.

Managed 3 product managers and led cross-functional Agile product squads through discovery and sprint delivery.

• Marriott. Drove acquisition and conversion on the 0→1 launch of Homes & Villas premium rentals: +288% traffic, +7% conversion via AI personalization across web, app, and call center; scaled to 140K+ rentals serving 147M+ loyalty members (Gartner case study).
• Walgreens. Owned loyalty, retention, and revenue: relaunched the program as an AI wellness companion delivering real-time health insights, reaching $1B+ revenue, 105M members (1 in 3 Americans), 5.1M daily transactions, +20 NPS.
• Albertsons. Led the multi-year Google Cloud partnership (conversational commerce on Search, Maps, and Assistant) and directed an ML customer-data platform across 2,250+ stores, aligning executives across two Fortune 100 companies.
• U.S. Bank. Shipped a top-rated mobile banking app in under 8 months; 5-star, ranked #2 nationally, and the playbook the bank has used for mobile delivery since.
• Coaching. Recruited, mentored, and ran performance reviews for my team, including one promotion from associate product manager to product manager.

• Call9 (venture-backed healthtech startup), Director of Product: led a cross-functional team of engineers, a designer, and a data scientist to ship web and mobile products that drove 200% customer growth.
• General Assembly, Instructor: taught the 10-week Product Management course to aspiring product managers and founders.

• Founded (0→1) and scaled KPMG's Digital & Mobile practice from 2 to nearly 200 consultants, designers, and developers, building a high-performing division focused on human-centered digital transformation.
• Advised Fortune 500 executives on digital strategy, experience design, and product innovation, reimagining how customers and employees interact through modern platforms.

• Drove acquisition and growth on the 0→1 worldwide launch of Amazon's app marketplace, alongside the Kindle Fire rollout: 2× customer acquisition, 300%+ download growth via personalized recommendations and a mobile-web overhaul.
• Owned localization, compliance, and partner requirements for a global storefront serving millions of customers.
• Issued US patent for innovations in program execution and recording.

• Merrill Lynch (2011–2012): Senior Product Manager, Mobile. Launched the firm's first Android application.
• Razorfish (2010–2011): Product Manager. Built end-to-end digital experiences for enterprise clients.
• ActiveHealth Management (Aetna) (2009–2010): Product Manager. Launched a health portal serving 1.6M customers.
• BearingPoint (2006–2008, Sydney): Senior Consultant. Advised on strategy and technology.