Professional Summary
Senior product leader who pairs consumer instinct with real technical depth in AI. 20 years driving acquisition, conversion, retention, and revenue for products used by hundreds of millions at Amazon, Marriott, Walgreens, and U.S. Bank. Four years at Google, now owning the grounding and factuality platform: the evals that qualify generative AI before it ships across Search and Gemini, and the citations that corroborate its answers. I set a high bar for craft, prototype in my own AI workflow, and run a global, multi-team area through agents.
Selected Impact
Professional Experience
Google · New York, NY
January 2022 – Present
- Sole PM on a 30-engineer team making generative AI trustworthy enough for Google to ship: the grounding and factuality behind AI answers across Search and Gemini, used by billions and built on by 20+ product teams.
- Grounding: corroborate the model's claims with citations (verifiable evidence behind each AI answer), cutting ungrounded responses 50% (30% → 15%) and running in real time (120 seconds → under 20).
- Factuality evals: the bar new Gemini models and AI features must clear to ship. Our autorater and eval agents (LLM-as-judge, at Google scale) measure accuracy before launch and feed model training, contributing to 16% fewer factuality errors across Search.
- Multimodal: extending grounding to images and video, verifying claims about non-text content, where visual search (Lens) is growing fastest.
- Use agents to run my product area solo: they handle the busywork, so I prototype, ship, and iterate fast, pairing product taste with the technical depth to launch AI products people love and trust.
Publicis Sapient · New York, NY
June 2018 – January 2022
- Marriott. Drove acquisition and conversion on the 0→1 launch of Homes & Villas premium rentals: +288% traffic, +7% conversion via AI personalization across web, app, and call center; scaled to 140K+ rentals serving 147M+ loyalty members (Gartner case study).
- Walgreens. Owned loyalty, retention, and revenue: relaunched the program as an AI wellness companion delivering real-time health insights, reaching $1B+ revenue, 105M members (1 in 3 Americans), 5.1M daily transactions, +20 NPS.
- Albertsons. Led the multi-year Google Cloud partnership (conversational commerce on Search, Maps, and Assistant) and directed an ML customer-data platform across 2,250+ stores, aligning executives across two Fortune 100 companies.
- U.S. Bank. Shipped a top-rated mobile banking app in under 8 months; 5-star, ranked #2 nationally, and the playbook the bank has used for mobile delivery since.
Call9 · General Assembly · New York, NY
2016 – 2018
- Call9 (venture-backed healthtech startup), Director of Product: led a cross-functional team of engineers, a designer, and a data scientist to ship web and mobile products that drove 200% customer growth.
- General Assembly, Instructor: taught the 10-week Product Management course to aspiring product managers and founders.
KPMG · New York, NY
November 2013 – May 2016
- Founded (0→1) and scaled KPMG's Digital & Mobile practice from 2 to nearly 200 consultants, designers, and developers, building a high-performing division focused on human-centered digital transformation.
- Advised Fortune 500 executives on digital strategy, experience design, and product innovation, reimagining how customers and employees interact through modern platforms.
Amazon · Seattle, WA
July 2012 – May 2013
- Drove acquisition and growth on the 0→1 worldwide launch of Amazon's app marketplace, alongside the Kindle Fire rollout: 2× customer acquisition, 300%+ download growth via a mobile-web overhaul.
- Owned localization, compliance, and partner requirements for a global storefront serving millions of customers.
- Issued US patent for innovations in program execution and recording.
Merrill Lynch · Razorfish · ActiveHealth Management (Aetna) · BearingPoint
2006 – 2012
- Merrill Lynch (2011–2012): Senior Product Manager, Mobile. Launched the firm's first Android application.
- Razorfish (2010–2011): Product Manager. Built end-to-end digital experiences for enterprise clients.
- ActiveHealth Management (Aetna) (2009–2010): Product Manager. Launched a health portal serving 1.6M customers.
- BearingPoint (2006–2008, Sydney): Senior Consultant. Advised on strategy and technology.
Skills
AI/ML Product
Generative AI · LLM evals & measurement · Grounding & factuality · Agentic systems · Tool-use & retrieval (RAG) · Prompt & context engineering · Multimodal · Non-deterministic evaluation · Responsible AI
Growth & Consumer
Acquisition · Conversion · Retention · Revenue growth · Engagement · Personalization · Loyalty · Go-to-market · A/B experimentation
Platform & Infrastructure
0→1 product · Inference latency & cost optimization · Real-time data infrastructure · API/SDK & developer experience · Knowledge graphs & semantic search
Leadership
Product strategy & roadmap · KPIs/OKRs · Exec alignment · User research · Research→production · North-star metrics · Mentoring senior ICs
Tools
Claude · Gemini · Figma · SQL
Certifications
Patent
Rich recording and playback of program execution (US Patent, Amazon, 2013).
Education
University of Technology, Sydney
B.S. Information Technology · Diploma in IT Professional Practice · 2002 – 2007
The University of Texas at Austin
International Exchange Scholarship · August – December 2005