Professional Summary
Senior product leader who pairs consumer instinct with real technical depth in AI. 20 years driving acquisition, conversion, retention, and revenue for products used by hundreds of millions — Amazon, Marriott, Walgreens, U.S. Bank — and four years at Google, now owning the grounding & factuality platform that measures the factual accuracy of the generative AI powering Search and Gemini — and supplies the citations that corroborate its answers. I set a high bar for craft, prototype in my own AI workflow, and run a global, multi-team area through agents.
Selected Impact
Professional Experience
Google · New York, NY
January 2022 – Present
- Sole PM on a 30-engineer team making generative AI trustworthy enough for Google to ship — the grounding & factuality behind AI answers across Search and Gemini, used by billions and built on by 20+ product teams.
- Grounding: corroborates the model's claims with citations — verifiable evidence behind each AI answer — cutting ungrounded responses 50% (30% → 15%), in real time (120 seconds → under 20).
- Factuality: the bar new Gemini models and AI features must clear to ship — our autorater and eval agents (LLM-as-judge, at Google scale) measure accuracy before launch and feed model training, contributing to 16% fewer factuality errors across Search.
- Multimodal: extending grounding to images and video — verifying claims about non-text content, where visual search (Lens) is growing fastest.
- Use agents to run my product area solo — they handle the busywork, so I prototype, ship, and iterate fast, pairing product taste with the technical depth to launch AI products people love and trust.
Publicis Sapient · New York, NY
June 2018 – January 2022
- Marriott — drove acquisition and conversion on the 0→1 launch of Homes & Villas premium rentals: +288% traffic, +7% conversion via AI personalization across web, app, and call center; scaled to 140K+ rentals serving 147M+ loyalty members (Gartner case study).
- Walgreens — owned loyalty, retention, and revenue: relaunched the program as an AI wellness companion delivering real-time health insights — $1B+ revenue, 105M members (1 in 3 Americans), 5.1M daily transactions, +20 NPS.
- Albertsons — led the multi-year Google Cloud partnership (conversational commerce on Search, Maps, and Assistant) and directed an ML customer-data platform across 2,250+ stores — exec alignment across two Fortune 100 companies.
- U.S. Bank — shipped a top-rated mobile banking app in under 8 months; 5-star, ranked #2 nationally, and the playbook the bank has used for mobile delivery since.
KPMG · New York, NY
November 2013 – May 2016
- Founded (0→1) and scaled KPMG's Digital & Mobile practice from 2 to nearly 200 consultants, designers, and developers — establishing a high-performing division focused on human-centered digital transformation.
- Advised Fortune 500 executives on digital strategy, experience design, and product innovation — helping to reimagine customer and employee interactions through modern platforms.
Amazon · Seattle, WA
July 2012 – May 2013
- Drove acquisition and growth on the 0→1 worldwide launch of Amazon's app marketplace, alongside the Kindle Fire rollout — 2× customer acquisition, 300%+ download growth via a mobile-web overhaul.
- Owned localization, compliance, and partner requirements for a global storefront serving millions of customers.
- Issued US patent for innovations in program execution and recording.
Merrill Lynch · Razorfish · ActiveHealth Management (Aetna) · BearingPoint
2006 – 2012
- Merrill Lynch (2011–2012): Senior Product Manager, Mobile — launched Merrill Lynch's first Android application.
- Razorfish (2010–2011): Product Manager — end-to-end digital experiences for enterprise clients.
- ActiveHealth Management (Aetna) (2009–2010): Product Manager — health portal serving 1.6M customers.
- BearingPoint (2006–2008, Sydney): Senior Consultant — strategy and technology advisory.
Skills
AI/ML Product
Generative AI · LLM evals & measurement · Grounding & factuality · Agentic systems · Tool-use & retrieval (RAG) · Prompt & context engineering · Multimodal · Non-deterministic evaluation · Responsible AI
Growth & Consumer
Acquisition · Conversion · Retention · Revenue growth · Engagement · Personalization · Loyalty · Go-to-market · A/B experimentation
Platform & Infrastructure
0→1 product · Inference latency & cost optimization · Real-time data infrastructure · API/SDK & developer experience · Knowledge graphs & semantic search
Leadership
Product strategy & roadmap · KPIs/OKRs · Exec alignment · User research · Research→production · North-star metrics · Mentoring senior ICs
Tools
Claude · Gemini · Figma · SQL
Certifications
Patent
Rich recording and playback of program execution — US Patent. Amazon, 2013.
Education
University of Technology, Sydney
B.S. Information Technology · Diploma in IT Professional Practice · 2002 – 2007
The University of Texas at Austin
International Exchange Scholarship · August – December 2005